How will my order be delivered to me?
Answer :
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website or by Order and tracking feature on our website.
Can I Place My order over the phone?
Answer :
Yes, we are happy to take your order over the telephone. You can reach us on +917486001293 (available on Call and WhatsApp) where our Customer Care will be happy to help you.
How will I know if order is placed successfully?
Answer :
For all Pre-paid orders, once you place your order, your confirmation status will be automatically updated on your Account section as well as email will be sent. If your chosen mode of payment for that order is Cash On Delivery, you will get an email and call from our side on your registered contacts for address confirmation and confirm your order. Once you have confirmed 'YES', you will get a confirmation email and SMS on your registered email address and mobile number respectively.
How do I check the status of my order?
Answer :
We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Home Page section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.
Can I cancel my order?
Answer :
Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order.
Cancellation post shipment: Please contact our Customer Care on 7486001293 (Timings: 10am-6pm IST) and we will be happy to help you with your order cancellation if Possible.
Do you allow exchanges?
Answer :
Yes we allow exchanges if the product received to you is unusable condition.